Frequently Asked Questions

Everything you need to know about styling your home with Mocka.

How long does shipping take for furniture items?

Standard shipping typically takes 3-7 business days depending on your location. Larger furniture pieces may require specialized freight handling, which can extend delivery to 10 business days.

What is your return policy for home decor?

We offer a 30-day change-of-mind return policy. Items must be in their original packaging, unassembled, and in a resaleable condition to qualify for a refund.

Do your products come with a warranty?

Yes, all Mocka furniture is covered by a 12-month warranty against manufacturing defects and hardware failure under normal domestic use.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link and a unique consignment number to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free payment options like Afterpay and Laybuy.

Are your wood products sustainably sourced?

We are committed to ethical sourcing. Most of our wooden furniture is crafted using sustainable materials like bamboo or FSC-certified MDF and particle board.